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Welcome to Zemuki EDGEX Help Center. Here are answers to some of the most common questions we receive.
1. What is Zemuki EDGEX?
Zemuki EDGEX is an e-commerce platform offering premium electronics curated for creatives, professionals, and business executives. We focus on quality, reliability, and service excellence.
2. Where do you deliver?
We currently deliver across Kenya, with free delivery available within Nairobi. For deliveries outside Nairobi, shipping fees and delivery times will vary based on location.
3. How long does delivery take?
- Nairobi: We offer same-day delivery within Nairobi for orders placed before 12:00 PM (noon). Orders placed after that time will be delivered within 1–2 business days.
- Other regions: 2–5 business days, depending on the courier and location. We’ll provide tracking details once your order is dispatched.
Our team works closely with trusted local couriers to ensure your products arrive safely and promptly.
4. What payment methods do you accept?
We accept secure payments via:
- M-Pesa & Airtel Money
- Visa & MasterCard
- Other locally supported payment gateways (shown at checkout)
5. How do I know if a product is in stock?
If a product is available for purchase on our website, it’s generally in stock. In cases of limited availability or restocking, the product page will show an estimated availability date or “Out of Stock” notice.
6. Can I return a product?
Yes. Products may be returned within 7 days of delivery, provided they are:
- Unused
- In original packaging
- Accompanied by all included accessories and documentation
Visit our Refunds & Returns Policy section for full details.
7. Do your products come with a warranty?
Yes. Most of our electronics come with a manufacturer’s warranty, as stated on each product page and physical packaging. For warranty support, please contact our customer service team.
8. Is shopping on Zemuki EDGEX secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your data and transactions.
9. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media to receive updates on exclusive deals, new arrivals, and limited-time offers.
10. How can I contact customer support?
You can reach us via the Contact Us page for any questions, product support, or after-sales service. Our team typically responds within 24 hours on business days.
11. Do you offer bulk or corporate purchases?
Yes, we provide solutions for businesses, organizations, and bulk buyers. Please Contact Us directly for custom quotes and procurement support or send an email to zemuki@itlab.co.ke with your RFQ (Request For Quotation).