Privacy Policy

This Privacy Policy was last updated on 22nd July 2025 and applies to citizens and residents of Kenya.

At Zemuki EDGEX, we value your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website and services. By accessing Zemuki.com or using our products, you agree to the practices described below.

1. Information we collect

We collect personal and usage data to enhance your experience, fulfill orders, and improve our services. This may include:

Personal Information: Your name, email address, phone number, and contact details when you sign up or place an order.
Shipping & Billing Details: Required to process and deliver your purchases.
Device & Browser Data: Technical information such as IP address, browser type, and operating system to help us analyze site performance.
Preferences & Interactions: Collected through your use of the site to personalize your browsing experience.

2. How We Use Your Data

Your information is used to:

Process orders and manage deliveries
Send order updates, promotions, and exclusive offers (if subscribed)
Improve website functionality and tailor content to your preferences
Detect and prevent fraud or security breaches

We only collect data that is relevant and necessary for these purposes.

3. Data Sharing

We respect your privacy and only share data under strict conditions:

We do not sell your personal data.
Information may be shared with trusted third-party partners (such as payment processors and delivery services) solely for fulfilling your order.
All third-party partners are contractually required to safeguard your data and comply with applicable privacy regulations.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enhance site functionality and user experience
Analyze visitor behavior and improve site performance
Personalize content and recommendations

You can manage or disable cookies through your browser settings. Please note that some features may not function properly if cookies are disabled.

5. Your Rights

You have full control over your personal data. At any time, you may:

Access or request a copy of the personal information we hold
Update or correct your details
Request deletion of your personal data (subject to legal obligations)
Opt out of marketing communications via the unsubscribe link in emails
Request data portability or restrict processing, in accordance with applicable privacy laws

To exercise any of these rights, contact us through the Contact Us page.

6. Security Measures

We take your data security seriously. We implement:

Industry-standard encryption
Secure payment gateways
Access controls and monitoring protocols
Regular reviews and updates to protect against unauthorized access, alteration, or disclosure

7. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and your continued use of Zemuki.com constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions, concerns, or data-related requests, please reach out through our Contact Us page.