Terms & Conditions

This Terms & Conditions page was last updated on 22nd July 2025 and applies to citizens and residents of Kenya.

Welcome to Zemuki EDGEX. By accessing or making a purchase from our website, you agree to the following terms and conditions. These terms are designed to promote transparency, protect your rights, and ensure a seamless shopping experience.

1. Use of the Website

You agree to use Zemuki EDGEX responsibly and in accordance with applicable laws. Specifically:

All content on the site is for informational purposes and may be updated without prior notice.
You agree not to engage in unauthorized access, distribute malware, disrupt services, or use the site for fraudulent purposes.
Zemuki reserves the right to suspend access or take legal action in cases of misuse.

2. Product Information

We are committed to providing accurate and up-to-date information:

Product descriptions, specifications, and pricing are maintained with care, but occasional errors may occur.
Product availability may vary due to stock levels, supplier constraints, or logistical factors.
Product images are for illustration only and may differ slightly from actual items.

3. Orders & Payments

When placing an order on Zemuki EDGEX:

Your order is confirmed once full payment is successfully processed.
We reserve the right to cancel or decline orders for reasons such as stock unavailability, failed payment, suspected fraud, or policy violations.
All accepted payment methods are listed at checkout and processed securely via certified payment gateways.

4. Shipping & Delivery

We aim to provide a smooth and timely delivery experience:

Free delivery is offered within Nairobi.
Estimated delivery times depend on the address provided and may vary based on courier availability or external delays.
Zemuki is not liable for delays or delivery issues caused by third-party logistics providers or incorrect address details.

5. Returns & Warranty

We want you to shop with confidence. If you’re not satisfied with your purchase:

Returns
You may return a product within 7 days of delivery, provided it meets the following conditions:

It is unused and in its original condition.
All original packaging and accessories are included.
The product was not marked as “Final Sale” or “Non-Returnable.”

Return shipping fees may apply unless the return is due to our error (e.g., incorrect or defective product).

Warranty

Manufacturer warranties apply as indicated on individual product pages or physical packaging.
For assistance with returns or warranty claims, please visit our Contact Us page.

6. Privacy & Data Protection

We value your privacy. Your data is handled in accordance with our Privacy Policy:

Personal information is collected only as necessary and used solely to fulfill your orders and improve your shopping experience.
By signing up for newsletters or promotions, you consent to receive marketing emails. You may unsubscribe at any time.

7. Intellectual Property

All content on Zemuki EDGEX, including images, text, branding, and product visuals, is the property of Zemuki or our partners and protected by copyright and trademark laws.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

8. Limitation of Liability

Zemuki is not liable for:

Any indirect, incidental, or consequential damages arising from the use of our website or products.
Any interruptions, errors, or data loss associated with website usage.

All products are sold “as is,” with applicable warranties outlined by manufacturers.

9. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Kenya. Any disputes arising from these terms will be subject to the exclusive jurisdiction of Kenyan courts.

10. Updates to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page. Continued use of Zemuki EDGEX implies acceptance of the updated terms.

If you have questions about these terms, please don’t hesitate to reach out through our Contact Us page.

Thank you for shopping with Zemuki EDGEX.